BIMIT orders may be delayed for a variety of reasons. We understand the importance of timely order processing and are committed to providing clarity on the potential issues you might encounter. Below is a detailed breakdown of common delay reasons, their descriptions, common causes, and how they are typically troubleshooted:
1001 - Order did not arrive
Delay Description: If a New Order Request from BIMIT does not arrive at IP servers, this will cause a delay in processing time.
Common Causes:
Internal Server Errors
Payload incorrectly formatted
Missing/incorrect authentication
Troubleshoot: IP team will check logs to determine the cause of the issue and then contact the BIMIT User to confirm the updated status.
1002 - Order is missing information
Delay Description: If a New Order Request from BIMIT arrives at IP servers but with incomplete information, this will cause a delay in processing time.
Common Causes:
Omitted details in the order form
Technical issues during order submission
Troubleshoot: IP team will contact BIMIT User to gather missing information.
1003 - Order capacity exceeded
Delay Description: If the number of New Order Requests has exceeded the daily capacity to accept new orders, this will result in a delay in processing time.
Common Causes:
Unexpectedly high volume of orders
Server limitations
Troubleshoot: IP team will contact BIMIT User and notify them that the order may not be delivered within the typical timeline.
1004 - Order submission failed
Delay Description: IP tries to upload assets or send information to the User, but it fails.
Common Causes:
Server or service outages
Incorrect delivery information
Troubleshoot: IP team will contact BIMIT User, notifying them of a failed delivery, and will attempt to re-send the final deliverables.
We value your business and will always strive to ensure smooth order processing. If you have any concerns or need further assistance, please don't hesitate to contact our support team.